Infineo signs a partnership with PBI Ouest
Infineo is proud to count PBI Ouest among its reseller partners
Infineo, editor of the Inside decision-making reporting software, enriches its list of reseller partners with the signing of PBI Ouest.
A long-time BI specialist, PBI Ouest wishes to continue its progress in the BI market by surrounding itself with reliable and complementary publisher partners to offer complete decision-making reporting solutions for VSEs, SMEs and mid-size companies.
PBI Ouest addresses all types of business sectors and offers its services on issues of data analysis, dashboards and reporting automation. Essentially present throughout the western part of France, this Nantes company focuses its activities on the Pays de la Loire region
PBI Ouest and Infineo have one thing in common: They are both used to working closely with the ecosystem of the publisher Sage and its resellers.
The Nantes reseller wanted to expand its skills and product offering by integrating our Inside Reporting software to:
- Open a new market segment for PBI,
- Its ease of deployment
- Its functional performance (Tailor-made table thanks to the Cell Assistant)
- Its intuitive aspect which makes the solution accessible to users by giving them more autonomy
- Its real-time calculations on data from the company's management information system
- Its saving of time thanks to the automation of tasks and calculations
- Its responsiveness in obtaining reliable and secure tables for better support for managers in decision-making support
Opening of the Infineo customer area
Infineo opens its customer area in March 2020
That's it, it's official ! Infineo, publisher of decision-making reporting software, opens its customer area, a new service, available 24/24 to facilitate communication with its network of resellers…
Infineo, decision-making reporting software publisher, is opening its first customer area, an online service, ensuring maximum proximity to its distribution network.
By providing the best support to their clients in their projects, the #Insiders wish to provide them with new dedicated services: the client area
This Customer Area, which facilitates exchanges with our support team, allows
:
Open incidents directly online 24/24 and 7/7
To supplement the incidents already recorded on the platform at any time by adding new information
Adding attachments
Many advantages :
All this information is saved in your file and taken into account immediately by our Support team *.
* On the opening hours of our service: Monday to Thursday from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. (5:30 p.m. on Friday)
Thus, thanks to our new customer area, you will be able to be informed of the status and progress of your incident in real time.
This new customer area… A valuable tool for our distributors :
Our distributors will have access to all incidents of their customers as well as to current contracts.
They will also be able to view their customers' license keys (in PDF format only)
COVID-19 Measures Infineo
Following the measures announced by the Government, to fight against the Coronavirus COVID-19 pandemic which is affecting our country, INFINEO is organising itself to ensure the continuity of its services and to adapt to this exceptional situation.
We have communicated the Government's recommendations to all of our employees and implemented all preventive actions with each of them. We are extending teleworking to all our teams, who continue to support you despite the special situation.
In this unprecedented health and economic context, we are all mobilized and remain fully able to carry out our missions as well as the deployment of all your current or future projects. Regardless, we follow the news on a day-to-day basis and will strictly apply the instructions that are given.
Our telephone switchboard as well as the Customer Support service remain reachable and operational to answer you. In addition, all Insiders are mobilised to keep the link that unites us to you! However, we advise you to favour exchanges and / or requests by email so that you are called back as quickly as possible.
In the event that you do not have the contact details of your usual contact person, we invite you to contact our teams via the address:: info@infineo-solutions.co.uk.
We remind you that the Customer Support service is accessible by phone at +44 (0)23 80 320 440 and by email at support@infineo-solutions.co.uk.
We thank you, more than ever, for your trust in us...
Take care of yourself.